Generator callouts
Generator Callouts: How They Work and What They Cost
A generator callout brings a technician to your generator anywhere in Gauteng, 24 hours a day. The callout fee is R400 – R700 in business hours and R700 – R1,400 after hours, and it is waived if you accept our quotation. For a breakdown we arrive within 1 hour, and you get a free written quote before any repair.
Callout fee waived when you accept our written quote. 1-year workmanship guarantee. See prices
- Open 24/7
- Arrive within 1 hour
- Free written quote
- Onsite across Gauteng
How a callout works
What happens when you book a callout?
You call or WhatsApp 082 057 4605 and tell us your suburb and what the generator is doing. If you can, add the make, model, kVA and fuel type, plus photos of the data plate and the controller screen. We then give you an arrival time.
At your generator, the technician diagnoses the fault and explains what failed. You get a free written quote before any repair starts. When you go ahead with the repair, the diagnosis is included at no extra charge.
Breakdowns come first. We are open 24 hours a day, including weekends and public holidays, and arrive within 1 hour. Planned servicing and maintenance callouts are booked for a day and time that suit you.
The steps
A generator callout, step by step
01
Call or WhatsApp
Call 082 057 4605, WhatsApp us, or send the form. We answer day and night.
02
Tell us where
Your suburb, plus access details such as a complex name, a gate or a site contact.
03
Describe the fault
What the generator does: no start, a click, no power, an alarm, a leak or smoke.
04
Send generator details
Make, model, kVA and fuel type from the data plate, if you can see it.
05
Send photos
The data plate and the controller screen help us bring the right parts.
06
We arrive
Arrive within 1 hour for a breakdown. Planned visits arrive at the time we agreed.
07
We diagnose
We test the fault at the generator and show you what failed.
08
You approve the quote
You get a free written quote, and we start only when you say go.
What it costs
Generator callout fees and what they include
All prices are estimates. Your written quote sets the final price before any repair.
Business hours: R400 – R700
The callout fee during business hours, for the technician’s visit to your generator.
After hours: R700 – R1,400
The callout fee outside business hours, day or night, for breakdowns that cannot wait.
Written quote: free
You see the parts, the labour and the total in writing before any repair starts.
Quote accepted: callout waived
The callout fee is only payable if you do not accept the quotation. If you accept the quotation, the callout fee is waived. The diagnosis costs nothing extra either.
Typical repairs
Battery replacement R900 to R2,800, starter motor R1,400 to R4,000, fuel pump R1,800 to R4,500, AVR replacement R2,200 to R9,000.
1-year guarantee
Our workmanship on the repair is guaranteed for 1 year.
Types of callout
Repair, service, maintenance and emergency callouts
Repair callouts
A set that has failed: no start, no power, a shutdown, a leak or an alarm.
Emergency callouts
A breakdown that cannot wait, at night, over a weekend or on a public holiday. Call and we dispatch a technician.
Service callouts
A planned service of oil, filters, coolant, battery and a test run, booked for a time that suits you.
Maintenance callouts
Readiness checks on a standby set, including the battery, fuel condition and a start test.
Homes and complexes
House and complex standby sets. Tell us where the set stands and how we get to it.
Businesses and industrial sites
Offices, shops and plant. Send the kVA and any site rules, and have a contact available on the day.
The technician visit
Before the technician arrives, and what happens on site
A few minutes of preparation saves time on the visit. On site, the technician works through the same steps on every job.
Clear the way to the set
Have the canopy keys, the gate remote or the estate access code ready, and keep pets inside while we work.
Leave the alarm on the screen
Photograph the controller screen and do not keep resetting it. The alarm tells us where to start.
Keep the board closed
Leave the distribution board and the changeover switch alone. Live circuits are our job.
Tell us what changed
A recent service, a refuel, a storm, a new appliance or a solar installation can all explain a new fault.
Safety first
The technician stops the set and makes it safe before opening anything, and checks for fuel leaks and heat damage.
Record and test
The data plate and any alarm are photographed, then the fault is tested at the generator, not guessed from the symptom.
Explain, then quote
You are shown what failed and given a free written quote. Nothing is repaired until you approve it.
Repair and prove it
After the repair, the set is run on your own load, and you are told what was done and what to watch for.
Common Questions
Questions about generator callouts
How much is a generator callout?
R400 – R700 in business hours and R700 – R1,400 after hours. The callout fee is only payable if you do not accept the quotation. If you accept the quotation, the callout fee is waived. The written quote is free, and the diagnosis is included at no extra charge when you go ahead with the repair.
How quickly will a technician arrive?
For a breakdown, we arrive within 1 hour. We are open 24 hours a day, 7 days a week, including public holidays. Servicing and maintenance visits are booked for a time that suits you.
Do I pay the callout fee if I accept the quote?
No. If you accept the quotation, the callout fee is waived and the diagnosis is included at no extra charge. The callout fee is only payable if you do not accept the quotation.
What should I send before the callout?
Your suburb, the fuel type and what the generator is doing. The make, model and kVA from the data plate help, and so do photos of the plate and the controller screen.
Do you do callouts to homes and businesses?
Yes. We attend homes, complexes, shops, offices and industrial sites. For larger sets, tell us about access and who will meet us on site.
My generator has failed and I need power now. What do I do?
Call 082 057 4605 straight away, at any hour, and we treat it as an emergency repair. Tell us what the generator powers so we know what is at stake.
Can you service the generator on a callout?
Yes. Book a service callout and we do the work at your generator, matching the parts to your engine.
Which areas do you cover?
Johannesburg, Pretoria, the East Rand (Ekurhuleni), the West Rand, Sandton, Centurion, Midrand, Randburg and Roodepoort, plus surrounding Gauteng areas.
Still unsure what the fault is? Call or WhatsApp 082 057 4605 for onsite diagnosis.
Related Pages
Emergencies, costs and booking
- Emergency Generator Repair A breakdown that needs a technician now, 24/7
- Generator Repair Costs Callout fees and typical repair prices
- Generator Repairs The faults we fix and how we repair them
- Generator Servicing Planned service visits
- Generator Maintenance Plans Standby readiness on a schedule
- Generator Repairs Near Me Find your Gauteng region
- Generator Fault Finding How we diagnose on site
- Data Plate Guide What to photograph before the visit
- Contact Call, WhatsApp or the form
Service Areas
Onsite visits across Gauteng
We come to your generator anywhere in Gauteng, 24/7. Choose your region for local suburbs, call-out details and the faults we see most there.
What to send before we attend
These details help us plan the visit and bring the right parts. Send what you can on WhatsApp; if you can’t find the model number, we still book the visit.
- Location
- The suburb or site, so the visit can be booked in the right area.
- Make and model
- The generator brand and model, if they are known.
- kVA
- The size printed on the data plate.
- Fuel type
- Diesel, petrol, LPG, natural gas, or dual-fuel.
- Controller model
- The module name on the panel, when it is visible.
- Fault or alarm
- What the set does, and any text on the screen.
- Photos
- The generator, the data plate, and the controller or alarm. Send these on WhatsApp.
Book a Visit
Book a generator callout
Call or WhatsApp 082 057 4605, day or night, with your suburb and the fault. Or send the form and we will call you back.
- Call
- 082 057 4605
- Message us on WhatsApp
What happens next
- We reply with questions about the generator, or to book a visit.
- A technician comes to you. For a breakdown we arrive within 1 hour.
- The fault is diagnosed on site and you get a written quote. No work starts until you accept it.
Charlie, lead technician: Degree in Mechanical Engineering, Degree in Electrical Engineering, Diesel Plant Fitter. Generator specialists since 2000.