About ProService Generator Repairs
Gauteng generator specialists since 2000.

Meet our lead technician

• Charlie

  Lead Technician

  • Degree in Mechanical Engineering
  • Degree in Electrical Engineering
  • Diesel Plant Fitter

  Charlie leads ProService Generator Repairs’ technical work on diesel, petrol and gas generators across Gauteng, from starting and fuel faults to alternators, AVRs, control panels and changeovers.

The visit

What a ProService Generator Repairs visit includes

We are open 24/7 and arrive within 1 hour for breakdowns. Every visit follows the same steps.

Send your location and generator details

Call, WhatsApp or use the form. Give the suburb in Gauteng, the make, model and kVA if you know them, the fuel type, and what the generator is doing or which alarm it shows. A photo of the data plate on WhatsApp helps.

We review the enquiry

The details are checked to decide whether the problem needs a site visit, what kind of visit it is, and whether parts may be needed.

A technician comes to you

Open 24 hours a day, 7 days a week, including weekends and public holidays. For breakdowns and emergencies we arrive within 1 hour. Servicing and maintenance visits are booked for a time that suits you.

Charges are explained first

The callout fee is R400 – R700 in business hours and R700 – R1,400 after hours. The callout fee is only payable if the customer does not accept the quotation. If the quotation is accepted, the callout fee is waived. The written quote is free, and the diagnosis is included at no extra charge when you go ahead with the repair.

Diagnosis, then a quote

The generator is inspected and the fault is tested on site. A written quote is given before work starts and is valid for 14 days. If more work is found once the job is under way, it is explained and not done without your approval.

Work follows the accepted quote

Repairs or servicing go ahead on the scope you accept. Payment is due on completion unless a credit account or another arrangement is agreed in writing. EFT bank transfer and cash are accepted.

After the work

What is explained and what is written down

The same steps apply to a one-off repair and to scheduled maintenance.

Findings before parts

The likely fault or the service that is due is explained before parts are changed.

A written quote

The proposed repair or service is quoted before the work starts.

Approved scope

Repairs or servicing then follow the scope that is approved.

Maintenance records

On scheduled maintenance we record what was checked, what was found and what was replaced on each generator, which is useful for budgets, audits and insurers.

• 01

  24/7, on site within 1 hour

  Call any time, including weekends and public holidays. For breakdowns we arrive within 1 hour, anywhere in our Gauteng service area.

• 02

  Engineering-led diagnosis

  Our lead technician holds mechanical and electrical engineering degrees and is a qualified diesel plant fitter, so engine and electrical faults are traced by the same team.

• 03

  Brands we work on

  We service and repair the diesel, petrol and gas generator brands on our brands page.

• 04

  Written quote first

  You get a written quote before any work begins, and extra work found along the way is explained and quoted before it is done.

• 05

  1-year workmanship guarantee

  If a fault related to our repair returns within 1 year, we come back to inspect and fix it at no extra labour charge.

• 06

  Maintenance contracts and SLAs

  Customised after we assess the generator, with a record of every check, on a written agreement either party can cancel with 30 days’ notice.